Join Our Team

The ideal applicant must have excellent skills with the following: guest services, experience directing a young staff, problem solving experience, KPI tracking, Food and Beverage, cooperation and integration with senior management and all other inter-related departments. Applicant must be self-motivated, a self-starter and prepared to produce results.

Responsibilities:

• Direct and coordinate the activities of all departments at our Family Entertainment Center.

• Assist in daily operations of the entire facility in cooperation with other departments including but not limited to, pavilion, food and beverage, merchandising, party oversight, groups, staffing, cash controls, reconciliations, opening and closing procedures, employee retention, staffing schedules, and coordination of all activities.

• Recruit, assist in hiring, evaluate, coach, train, and discipline a motivated staff.

• Manage staff, schedules and assign specific duties.

• Review sales and activity reports, and other performance data to view productivity and to determine areas needing cost reduction and improvements.

• Monitor third party services to ensure that they are utilized in an efficient and effective manner.

• Oversee activities directly related to customer service and operations.

• Oversee all areas of maintenance.

• Resolve conflicts and negotiate with others by handling complaints and settling disputes and grievances.

• Perform day-to-day administrative tasks; maintaining files and processing paperwork.

• Proficient use of computers and computer systems (including hardware and software) in daily operations.

• Implement and correctly utilize a Point of Sale system

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